Delivery Lead

Why this job matters:

This is a key role within Transformation that is accountable for the Project Management and end to end delivery of strategically important projects providing a consistent approach, improved transparency and clear accountability whilst championing continuous improvement to our improve speed to market, quality and predictability of our delivery. 
Across the portfolio we are adopting more and more agile ways of working and many of our projects will require integration of deliveries from agile teams and waterfall development as well as business change and channel readiness. Our goal is to transform our organisation for good with every pound we spend on delivering initiatives, to help EE Consumer become the most personal, customer-focused brand in the UK. Examples of the exciting projects you'd be involved with are, new sales systems for EE Guides in the call centres and Retail to effectively manage and sell our products to our customers for Broadband, Mobile and TV and Sport. New product launches, new tariffs and rebranding for example the rebranding of BT Sport or new Mobile products
 

What you’ll be doing:

• Project Managing and owning the end to end delivery of single or multiple projects (stand alone or part of a wider programme) ensuring focus on the desired Business Outcomes
• Building high performing, self-organising and empowered project teams
• Transforming our business by effectively landing changes in policies, people and processes through all initiatives
• Understanding our business and our customers so you can ‘join the dots’ and spot/exploit opportunities to get better value from the money we spend on delivering change
• Financial/budget management & control. Liaising with internal teams and external suppliers
• Lead communication with stakeholders and project sponsors and work to drive strong, open and sustained communication channels both within function and across the wider stakeholder community
• Ensuring decisions are made to protect/ enhance the Customer Experience, putting the customer at the heart of everything we do
• Work with stakeholders to proactively resolve conflict through problem-solving, negotiation, open communication and direct influencing
• Create and sustain a proven network across the business to enable efficient and effective delivery and ensure credibility and ownership of decisions
• Set-up and manage governance, scope, risk and issues, compliance, resource planning, budget management and reporting for your deliveries
• Liaise with wider delivery communities across BT Group to secure alignment on interdependencies and ensure these are tracked and managed across projects
• Focus on the Business Change to ensure all change lands excellently within the Channels
• Conduct Retrospectives and Post Implementation Reviews to capture lessons learned from previous deliveries
• Successfully delivering products or change within FCA (Financial Conduct Authority) regulated industry, and knowledge of FCA regulations
   

Skills and experience you'll have under your belt:

Planning & Organising – having clear and regularly updated project plans and RAID logs are key to ensuring all supplier individuals and organisation are aligned to delivering projects
Inclusive facilitation – Integrating the team and facilitate collaboration and workflow amongst team members
Coaching– Encouraging individual team members to recognise their own strengths and development areas, engaging them in the areas that they may need to develop and gaining commitment from them to improve
Test, try and learn – Ability to operate effectively in new environments, proactively tries out new approaches and skills
Working Collaboratively – builds strong and sustainable relationships cross-functionally to enable alignment of work. Building a trusting and safe environment where problems can be raised without fear of blame, retribution, or being judged, with an emphasis of healing and problem solving
Prioritising the customer – Keeping the ‘end user’ and their interests/needs at the centre of easy decision
Embrace & own a challenge – Constantly looking for opportunities to improve and deliver bigger wins. Takes the initiative and autonomously define what good looks like in their role and what needs to be done to keep momentum going
Breakdown complexity – Ability to quickly get to grips with new information and focus on the most pertinent factors. Highlight the key issues and pull information together to arrive at a reasoned outcome. Overcome chaos and ambiguity, simplify complex problems and situations into manageable/tangible tasks 
Delivery of Results – continued focus on Project & Programme Delivery KPI’s which will be linked to individual and team objectives. Increase team efficiency, motivate the team, champions change that will ensure quality and timeliness and ensure the definition of done is being followed
Goal-orientated – Ability to work to tight deadlines in an ever changing environment. Someone that can address distractions, disruptions and obstacles so that the remainder of the team is free to focus on the work of producing output that will generate the desired outcome 
FCA Experience - Proven track record of successfully delivering products or change within FCA (Financial Conduct Authority) regulated industry, and knowledge of FCA regulations

Our leadership standards

Looking in:
Leading inclusively and Safely
I inspire and build trust through self-awareness, honesty and integrity.
Owning outcomes
I take the right decisions that benefit the broader organisation.

Looking out:
Delivering for the customer
I execute brilliantly on clear priorities that add value to our customers and the wider business.
Commercially savvy
I demonstrate strong commercial focus, bringing an external perspective to decision-making.

Looking to the future:
Growth mindset
I experiment and identify opportunities for growth for both myself and the organisation.
Building for the future
I build diverse future-ready teams where all individuals can be at their best.