Collections Advisor

Job Req ID:  9844
Posting Date:  10-Jan-2023
Function:  EE Contact Centres

Darlington Contact Centre, Darlington, United Kingdom

Salary:  £20,511

Where: Darlington

Full time at 37.5 hours per week: Permanent

Hourly rate: £10.52

Shifts: 08:00/08:30am until 05:15pm/06:00pm on weekdays and 08:00am until 05:00pm on weekends (you'll only work 1 in 3!)

The Role

Here at EE two things matter to us the most, our customers and our people. Our Advisors are at the heart of everything we do. Your role would be to speak to customers that have fallen behind with their payments and you’ll help get things back on track. With an empathetic outlook, a can-do attitude and a great knack for problem solving, it’ll be down to you to listen to problems and help find solutions that ensures a happy outcome – making our customers relationships stronger than ever and helping us on our mission to become the best for service.


We are more than a team at EE; we are a family, and this ethos includes our customers too. This means that your role will be to make sure our customers receive an exceptional and personal service every single time.  

Your Future With Us

We are passionate about helping you progress your career and are committed to your growth and development. When the time is right for you, we’ll be right there and will do everything we can to help you get to where you want to be.


Enrolling onto our Aspire programme for example will give you the opportunity to learn a whole new subject and begin a career in your area of interest regardless of your experience. Areas of interest include Human Resources, Marketing, Finance, Design, Reporting, Management and much more, we have it all.


Our Aspire programme is just one example of how we can help you move your career forwards, and if you’d like to know more just ask!


Wondering If You’re What We’re Looking For?

We believe in a completely personal environment, where you’re treated like you want to be treated. We’re committed to working together to build a community where everyone feels they belong.


Whatever your ageracesexualitydisabilityreligion or gender identity, we recognise and celebrate our differences and embrace diversity at all levels. Everyone is welcome at EE.

Wondering What’s In It For You?

Being part of the EE family brings a huge number of benefits including the below:

  • great starting salary of £20,511
  • Great variable pay opportunity in Collections
  • Our hybrid variable pay scheme offers ‘on target’ Earnings of 15% on top of your salary
  • **Illustration example, a salary of £20,511 gives an overall opportunity of £23.8k per year.
  • We will also protect your first 3 months on the scheme at £150 per month (subject to attendance).
  • Our Smart working model which supports you to create a flexible working routine that works for you
  • Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year
  • Brand new sites! We are currently refurbing all our contact centres to make them state of the art and a great place to work
  • Volunteering days, so you can give back to your local community
  • Optional Pension scheme to protect your future
  • Critical Illness cover
  • Gym membership discounts
  • Discounts off attractions for the family all year round

The smaller bits like; free parking on our sites, subsided canteen, free tea and coffee, and even a concierge

What Are You Waiting For?

If you think you’d be a great fit we’d love to hear from you. Reach out to get the conversation started!