Business Support PA

Join the Team at EE

Join EE as a Business Support PA: Shape the Future of Consumer

Location: London, Bristol, Birmingham

Why EE / BT Group?
Imagine being part of the largest telco in the industry, with over 20,000 employees and 34 million customers. At EE, we generate over £10 billion in revenue, offering enormous opportunities for our people and positioning us as No. 1 in the market. Our Consumer Unit is home to three iconic brands - BT, EE, and Plusnet. Each brand is unique, catering to different segments of the market, and collectively, they generate more revenue than any other part of BT. Our goal is ambitious yet achievable: to create a connection in every home in the UK by 2025.

As a Business Support PA, you’ll work at the heart of this ambition, helping us create digital, data-led, and customer-first experiences that transform lives and businesses across the country.

Why this role matters
This role is essential in supporting the operational effectiveness of Directors within the Consumer function. As a Personal Assistant, you will provide high-quality administrative and coordination support, enabling the Directors to focus on strategic priorities. You will also play a key role in supporting team engagement, recognition, and communication activities across their respective areas.

What you’ll be doing

• Administrative Support: Manage diaries, schedule meetings, coordinate travel, and process expenses for up to three Directors
• Meeting Coordination: Organise internal and external meetings, prepare agendas, take minutes, and follow up on actions
• Team Engagement: Support Directors in planning and delivering team engagement activities, such as all-hands meetings, recognition events, and internal communications
• Recognition Management: Own and manage the “Just to Say” budget for the Directors’ areas, ensuring appropriate and timely allocation of recognition to team members
• Document Management: Assist in preparing presentations, reports, and briefing materials. Maintain accurate filing and documentation
• Communication: Act as a point of contact for internal and external stakeholders, ensuring timely and professional responses
• Collaboration: Work closely with the EA to ensure alignment and consistency in support across the unit. Also, work closely with the pan Consumer PA unit to ensure cover for Directors if their dedicated PA on annual leave, or out of the office
• Process Improvement: Identify and suggest improvements to administrative processes and team coordination

What we’re looking for

• Organisation: Strong time management and organisational skills with the ability to manage multiple priorities
• Communication: Clear and professional verbal and written communication skills
• Team Support: Experience supporting multiple stakeholders and coordinating team activities
• Recognition Coordination: Comfortable managing small budgets and ensuring meaningful recognition is delivered across teams
• Tech Savvy: Proficient in Microsoft Office (Outlook, Word, Excel, PowerPoint) and collaboration tools (e.g., Teams, SharePoint)
• Discretion: Maintains confidentiality and handles sensitive information with integrity
• Proactive: Takes initiative and anticipates needs, with a can-do attitude

What’s in it for you

• BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
• From January 2025, equal family leave:  receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It’s for all parents, no matter how your family is made up
• Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more
• 22 days annual leave (not including bank holidays), increasing with service
• 24/7 private virtual GP appointments for UK colleagues
• 2 weeks carer’s leave
• World-class training and development opportunities
• Option to join BT Shares Saving schemes

Ready to join us?
Apply today and be part of a team that’s shaping the UK’s digital future.