Commercial Manager

Closing Date: On-going

Bristol, London, Birmingham

Hybrid working, 3 days office/2 remote 

About EE

Empowered, challenged, supported and rewarded, our people are the key to our success. Our people keep customers happy with great service, and our network, named best in the UK, is keeping their digital lives connected. Since becoming part of the BT family, we’ve focused on creating an energising culture that makes EE an even better place to build a career. We’re at the top of our game, and this is your chance to join us.

At EE, we’re creating an inclusive working environment where people from all backgrounds can succeed. Diversity makes sense for us, for our customers and for our future. We value different perspectives, skills and experiences, and welcome applications from all sections of the community.

We’re therefore open to considering flexible working, things like part-time hours or other flexible options. We also offer emergency time off for dependants in addition to generous maternity and paternity leave. It’s our way of helping people find a job that suits them, so talk to us during the recruitment process to find out where you could fit in.

The Household Enrichment and Household Integration chapters are the home for the ownership of our Customer Journey squads and these have a very significant commercial impact on Consumer

They are accountable for delivering revenue, churn, volume, value and NPS outcomes for both EE and BT brands, across all products - taking a household view across the main customer journeys (including upgrade, retain, upsell and deep sell).

The Commercial manager will drive the commercial performance, segmentation & stakeholder management agendas for the Squad, delivering activity to end customers in an iterative manner.

They will be key contributors in building customer journeys, experiences and campaigns that help us to extend and deepen our existing customer relationships with our EE & BT Broadband bases

They will work alongside Product Owners in preparing and delivering quarterly plans & forecasts in relation to the squads objectives.

Critically, they will ensure that the squad keep a household value angle to their activity (e.g. building business cases, modelling where required), the key being to drive value with a “test and learn” mindset.

What you'll be doing:

• Ownership of squad’s commercial strategy. Driving performance to forecast & including clear plans to drive incremental value & margin
• Quarterly forecasting & ‘in quarter’ outlooks
• Define segment targeting, offer strategies & vision for base X-sell journeys
• Work with key stakeholders across the squad to identify areas of performance optimisation (campaigns, analytics, data science, assisted voice/digital channels)
• Drive base trials performance/KPIs including ensuring test and learn v control
• Development of business cases, using insight and modelling to build scenarios
• Support the creation of end-to-end base journeys with inbound and outbound capability
• Prepare requirements & execute project change in squad & with wider support teams
• Support the refining & prioritising of product backlog taking inputs from Digital & Trading SPOs where necessary
• Appraise future commercial strategy & long-term planning aligned to wider business planning cycles

Skills and experience you'll need:

• Team player
• Excellent commercial thinker
• Robust use of insight to understand macro commercial and customer challenges, and how it impacts the  approach of their squad
• Solution focused, always able to break through complex issues
• Strong presentation skills
• Autonomous and able to think on their feet
• Excellent stakeholder management & influencing within the squad, but alos with external stakeholder trading, digital, props & customer service teams
• 5+ years commercial/ marketing experience
• Proven track record of being a self-starter in previous roles and able to take on and develop new skills
• Ideally experience in working in agile operating models and working within squads

Key decisions:

• Inputs into product strategy & vision
• Development of financial evaluations for proposed activity
• Drives Backlog prioritisation

Benefits:

World class learning and development opportunities

Flexible benefits

Performance related bonus - 10%

Career progression

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