Data Development & Tech Professional

Job Req ID:  7411
Posting Date:  18-Jan-2023
Function:  EE Contact Centres
Location: 

UK Wide, United Kingdom

Salary:  Competitive with great benefits

Location: Any strategic location or call centre

Position Type: Full Time

Contract: Permanent

Hiring Manager: Tom Parsonage

Recruiter: – Chloe.Worth@BT.com

 

We’ve always been an organisation with purpose; to use the power of communications to make a better world. You can trace this back to our beginning as pioneers of the world’s first telecommunications company. At our heart we’re a technology company with research and innovation in our bones and a desire to be personal, simple, and brilliant for our customers - those are the values we live by whilst also creating an inclusive working environment where people from all backgrounds can succeed.

 

We need to be able to deliver a customer experience that’s best in the industry. To do this we need our operations, processes and products to perform as well as they possibly can. High quality, reliable and consistent reporting is an essential pre-requisite for the smooth running and continued improvement of any customer service operation. It’s the role of the Data Development & Technology Professional to support the delivery of a consistent approach to reporting across Consumer & Enterprise, and support the wider Reporting & Insight team with development of data driven solutions.

 

What you will be doing:

  • Management of data into and out of our data warehouse and reporting platforms
  • Definition and quality of all KPIs used to manage our contact centre operations
  • Delivery of ongoing data development roadmaps aligned to either the Consumer or Enterprise business.
  • Enable end users access to high quality data sets in a controlled and governed environment
  • Trouble shooting and problem solving complex data flows from many source systems
  • Managing up to 5 data developers
  • Maintaining strong relationships with key stakeholders including Technology platform teams, Exec & PTC Reporting and Business Partnering Managers and Denali and Contact Centre Evolution Programmes.

 

Skills and experience needed:

  • Data acquisition,  modelling and ETL
  • Data warehousing and DBA
  • Data quality management
  • Translation of business need into key performance indicators
  • Proficient in MS SQL & Oracle Db design
  • Full understanding of contact centre metrics and their relationships across source systems i.e. WFM, Call Routing, IVR.
  • Proven people management and delivery skills within a technical area.

 

 

Experience you will be expected to have:

  • MANDATORY – Expertise in data acquisition, modelling and ETL, as well as data warehousing, DBA and data quality management
  • MANDATORY – End-to-end technology delivery
  • PREFERRED – Previous Telco experience

 

 

Benefits:

  • Competitive salary
  • 10% annual bonus
  • Pension scheme (up to 10% BT contributions)
  • Flexible Hybrid working
  • Access to training and development to help you grow with us
  • 25 days annual leave (plus bank holidays)
  • Shares Plan
  • Flexible benefits: cycle to work, childcare vouchers, healthcare, etc.
  • Discounted BT products and services

 

BT is an equal opportunities employer. We’re working hard to create an inclusive working environment, where people from all backgrounds can succeed. We want to make sure your recruitment experience is the best it can be – so, if you’re selected for an interview, please let us know if there’s any adjustments we can make that would be helpful for you.

 

Apply now to find out more about this exciting opportunity.