About the role -

Are you looking for an exciting opportunity to work at the forefront of Openreach’s network platforms? In this role you will join Openreach Technology NetOps who are responsible for evolving Openreach’s network platforms whilst keeping them available and secure.

This dynamic role supports governance and lifecycle management of our legacy broadband platforms. The role supports platform stability and operational compliance, coordinating activities across engineering, suppliers, and operational teams. This role maintains deep technical insight into the platform, drives reliability improvements, oversees critical lifecycle processes, and ensures that legacy vendor estates are managed consistently, safely, and proactively.

You'll have the following Responsibilities -

Platform Health & Operational Assurance

• Conduct daily health checks in partnership with the ASG team.
• Produce regular health reports detailing trends, risks, and recommended actions.

Change Management & Governance

• Provide oversight and assurance for compaction, consolidation, and major reconfiguration programmes.
• Ensure all changes align with ITIL standards, security policies, and platform SLAs.

Patching, Hardening & Resilience

• Support patching oversight, including pre‑deployment validation, testing, and risk assessment.
• Support the implementation of platform hardening, security updates, and configuration strengthening.
• Support improvements in disaster recovery, including a full rewrite of DR methodologies and playbooks.

Capacity, Licensing & Infrastructure

• Monitor licences, capacity utilisation, certificates, thresholds, and growth patterns.

Documentation, Knowledge & Standards

• Help to build and maintain a comprehensive internal knowledge base.
• Help to rewrite and maintain platform playbooks and end‑to‑end operational procedures.

Supplier & Resource Management

• Oversee interactions and coordination with suppliers.

On‑Call & Incident Support

• Participate in the shared on‑call rota for legacy platforms.
• Ensure RCA, corrective actions, and post‑incident improvements are captured and implemented.

You'll need to have the following skills -

• Comfortable operating in a fast-paced operational environment, handling a high degree of ambiguity with ease.
• Show strong ability to work well within a team, under pressure, while meeting deadlines, and focusing on high quality output.
• Strong written documentation skills, especially in standards, playbooks, and procedures.
• Confident communicator able to challenge, influence, and enforce governance.
• Exhibit a strong customer focus with a commitment to improving customer service.

Demonstrate a data driven mindset, leveraging innovative data analysis.

You'll need to have the following experience –

• Good knowledge of broadband platforms, architecture, and tooling.
• Experience of working with network EMS systems.
• Experience working with Linux OS.
• Experience with system health monitoring, platform telemetry, and fault diagnosis.
• ITIL qualification(s) desirable.

Benefits

As well as offering a competitive base salary, you’ll also have a rewarding bonus scheme, access to equity schemes and an attractive pension offer.

We value different perspectives, skills and experiences. Diversity makes sense for us, our customers and our ambitions. We’re creating an inclusive working culture where people from all backgrounds can succeed.

About Openreach

We’re the nation’s number one broadband network and we build the connections that matter.

Our customers are the 640+ communications providers who sell phone, broadband and Ethernet services to homes and businesses and our mission is build the best digital future for the UK.

There’s over 33,000 of us across the country, and we have a vision that our workforce should represent the communities that we serve. Diversity and accessibility are important to both where we are now and where we’re going. We value every colleague and the contribution they make, because a diverse business is a stronger business.

We also want the best work-life balance for all our people, which is why we offer smart working. It’s not a one-size-fits-all solution, so you’ll be able to discuss how smart working fits with your role during the recruitment process.

How to Apply

It's easy to apply online; you just need a copy of your up-to-date CV and to follow the step-by step process. Don't worry if you need to make changes - you'll have the opportunity to review and edit your work on the final page.

We’re creating an inclusive working culture where people from all backgrounds can succeed. We welcome applications from every community and we’re looking forward to receiving yours.