Network Build Engineering Work Allocator

Job Req ID:  1235
Posting Date:  20-Sep-2022
Function:  Business Operations
Location: 

Alexander Bain House, Glasgow, United Kingdom

Salary:  £25,860 + on target bonus

 

This role is to ensure that work is validated, processed and issued to our Field colleagues using the appropriate Work Allocation systems whilst providing real time, effective and professional updates to our customers and stakeholders. This will maximise on the day and on time delivery success of both provision and repair orders whilst reducing our commercial exposure.

There will be a mixture of work allocation, jeopardy management, and customer liaison and when times are quiet you will undertake work such as unlocking non-fluid work and dealing with queries that come into the query/escalation portal. The support duties carried out will provide commercially based, cost-effective network solutions within the access network.  Additionally, the role holder will be responsible for more technical elements such as civils avoidance techniques including re-routing work overhead or indeed underground where necessary.

About Openreach

We’re the nation’s number one broadband network and we build the connections that matter.
Our customers are the 640+ communications providers who sell phone, broadband and Ethernet services to homes and businesses and our mission is build the best digital future for the UK.


There’s over 33,000 of us across the country, and we have a vision that our workforce should represent the communities that we serve. Diversity and accessibility are important to both where we are now and where we’re going. We value every colleague and the contribution they make, because a diverse business is a stronger business.


We also want the best work-life balance for all our people, which is why we offer smart working. It’s not a one-size-fits-all solution, so you’ll be able to discuss how smart working fits with your role during the recruitment process.

You'll have the following responsibilities

  • Ensure all scheduled work is safe to issue to the Field and includes all relevant and necessary safety documentation, permissions and prints.

  • Validate all Orders for accuracy whilst ensuring the work is in line with our current scope of works in relation to synthetics, programme, or type of work

  • Ensure all work is fluid before issue to Field liaising with other Openreach departments and the end user if appropriate.

  • Keeping all customers updated and maintain all systems with timely and accurate notes ensuring any delays are articulated with expected resolution dates

  • Create and monitor all Noticing/Permitting requirements and ensure the work is started, extended or stopped in accordance with the legal parameters, avoiding fines and penalties at all costs

  • Schedule & allocate work using the priority staircase and achieve required by dates, ensuring we deliver fantastic service in line with our SLA’s and service obligations.

  • Responsible for ensuring those orders which fail Customer dates are completed on a timely basis, in order to minimise delays, minimise customer dissatisfaction and reduce Service Level Guarantee Scheme payments

  • Support the Field performance by driving the works schedule ensuring all work is fluid, efficient and stretching but achievable.

  • Contribute to the key measures of the team, which will be based on a number of key service metrics, safety measures and also customer satisfaction.

  • Carry out all reasonable tasks as requested by the Manager or Senior Manager within the Openreach Heavy Engineering organisation.

You'll need to have the following skills and experience

  • An understanding of Openreach’s Civil and Overhead portfolio and Openreach’s Access network.

  • Will have previous customer service or engineering experience within or external to Openreach.

  • Demonstrate comprehensive customer service skills

  • Must be able to use all Microsoft office tools to a good standard.

  • Can act effectively, multi-task, and work to demanding timescales and work schedules.

  • Experience of personally delivering strong customer outcomes

  • Proactive thinker and self-managing individual

Benefits

As well as offering a competitive base salary, of £25,860 + an on target bonus  you’ll also have access to equity schemes and an attractive pension offer.

We value different perspectives, skills and experiences. Diversity makes sense for us, our customers and our ambitions. We’re creating an inclusive working culture where people from all backgrounds can succeed.

 

Our benefits also include

  • Discounted Broadband

  • Up to 50% off EE and BT mobile for you and 5 family & friends

  • Discounted TV &  BT sport packages

  • 25 days annual leave + Bank holidays

  • 10% BT pension contribution

  • Access to 100's of retail discounts including the BT shop

  • Annual Bonus scheme  of up to 10% of salary

 

How to Apply

It's easy to apply online; you just need a copy of your up-to-date CV and to follow the step-by step process. Don't worry if you need to make changes - you'll have the opportunity to review and edit your work on the final page.

We’re creating an inclusive working culture where people from all backgrounds can succeed. We welcome applications from every community and we’re looking forward to receiving yours