Change and Delivery Professional

Why BT?

We’ve always been an organisation with purpose; to use the power of communications to make a better world. You can trace this back to our beginning as pioneers of the world’s first telecommunications company. At our heart we’re a technology company with research and innovation in our bones and a desire to be personal, simple, and brilliant for our customers - those are the values we live by whilst also creating an inclusive working environment where people from all backgrounds can succeed.

Our pursuit of progress over the past 180 years has established BT as a strong, successful brand, with huge scale capable of achieving great things. From supporting emergency services, hospitals, banks and keeping economies around the world online, safe and secure, to delivering large scale technology infrastructure like the creation of BT Sport.

Today in this fast changing, always on, digital world our purpose remains true. Yet the market conditions, regulation and competition we face are tougher than ever before. So if you have the drive, optimism and resilience to help propel us forward we’ll offer unrivalled personal development, a wealth of opportunities to learn, experience new things and pursue new careers. If that’s you and what you’re looking for, we’d love you to be part of our future.

Why Business Unit/Function

With customers in 180 countries, we're a leading global business communications provider. We have 17,000 people serving multinational companies, proving the services they need to create the digital transformation of their businesses.
Thanks to our portfolio strategy, the Cloud of Clouds, we provide high-performance, integrated and secure network and IT infrastructure services to global customers. It means our customers can connect easily and securely to the applications and data they need, wherever they are in the world. Our Digital GS strategy we are moving to will help create a better future for GS and our people. With a business focused around a global customer base and a portfolio of scalable repeatable solutions, supported by outstanding customer service and market-leading security.
To deliver it we need to focus where we can be brilliant, be more straightforward to do business with and meet customer needs with greater agility. This will help us to become a more profitable, predictable and customer-focused business.. 

General Responsibilities:

•    Front line employee performing all the functions of the IT Change and Delivery Professional role 
•    Owning, driving, communicating, updating and proactively representing BT IT Change Management in all domains of activities

Main Tasks:

    Management of IT change requests (BT internal, international)
    Managing of licenses and licenses contracts (BT internal, international)
    Performing ISO 20K Tasks (BT internal)
    Mobile Management (BT internal)

Required Experiences and Skills

•    Fluency in both written and spoken English and German
•    Service Desk expériences (Incident Management + Change Management)
•    Excellent communication and customer care
•    Confident Windows and MS Office user
•    Willingness to handle difficult situations
•    Team-player attitude
•    Customer-oriented thinking
•    Fresh-grads are also welcome

Desirable Skills 

•    Affinity to technology 
•    Understanding of the IT products is a plus (IT Infrastructure, Cloud, …….)
•    Enthusiastic and pro-active personality
•    ITIL/ISO 20K certification
•    Service Management related process experience (Problem Management, Change Management, Incident Management, IT Security, Customer Relationship Management, Contract Management (SLA, OLA, UC))
•    Knowledge of IT Servicemanagement Tools based on IBM or HP (Expedio, HP Servicemanager, ….)
•    Project Management skills/certifications (Prince2)

What we offer

•    Supportive corporate culture
•    Inspiring working teams
•    Competitive salary and benefit package (including shift allowance) 
•    Professional development programs, trainings and educational support
•    Employee and Family Friendly Workplace
•    Private health insurance package